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R0cketCat's avatar
3 years ago

Error while loading family

Hello,

I get after trying to load my families a errorcode (123:3ddb40f2:5d9b9a62).

i get the error also in a fresh game, after repairing the game and have a hard reset (deleting sims 4 file, and create a new one with starting the game)

Also, i tried it without any mods of custom content.

At this moment i can not play the game, hopefully anyone can help me.

7 Replies

  • @R0cketCat Which Sims file did you delete ? The user folder or just the save game ?

    If just the save game, did you try renaming your user folder, letting the game create a new one and then see if you still have the error on a new game ?
  • Hello,

    thank you for your reply.

    Yes i tried multiple times to rename my user folder, and let the game create a new one.

    then i can create a family, place it in the world. But after trying loading the family again, i get the error.

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @R0cketCat Errors like that are either usually mod related or only occur on a specific save so it's curious that you get this even on a new folder.

    Could you try creating a new Windows user and see if it works there on a new save with nothing put back ?
  • Hi,

    Thanks @crinrict , but unfortunately its the same. It will work for a bit, but after loading the family again, it will give the error.

    I don't know if it might help to install the game again? Because i tried repairing it, and it doesnt do anything.

  • @crinrictYes, but each time a different cause within python.

    but i think i got it working right now. I deleted some cache from origin )not even from the sims game itself', repaired the game after. After that it looks like its working.

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