Error while loading family

Question

Hello,I get after trying to load my families a errorcode (123:3ddb40f2:5d9b9a62).i get the error also in a fresh game, after repairing the game and have a hard reset (deleting sims 4 file, and create a new one with starting the game)Also, i tried it without any mods of custom content.At this moment i can not play the game, hopefully anyone can help me.

crinrict · Answer

@R0cketCat Which Sims file did you delete ? The user folder or just the save game ?

If just the save game, did you try renaming your user folder, letting the game create a new one and then see if you still have the error on a new game ?

r0cketcat · Answer

Hello,thank you for your reply.Yes i tried multiple times to rename my user folder, and let the game create a new one.then i can create a family, place it in the world. But after trying loading the family again, i get the error.

crinrict · Answer

@R0cketCat Errors like that are either usually mod related or only occur on a specific save so it's curious that you get this even on a new folder.

Could you try creating a new Windows user and see if it works there on a new save with nothing put back ?

r0cketcat · Answer

Hi,Thanks @crinrict&nbsp;, but unfortunately its the same. It will work for a bit, but after loading the family again, it will give the error.I don't know if it might help to install the game again? Because i tried repairing it, and it doesnt do anything.

crinrict · Answer

@R0cketCat  Do you get any lastException files in your documents folder ?

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Error while loading family

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