Freezing/Crash
My game keeps freezing randomly and then crashing. I can play for about 5 minutes then the time in the game stops, my sim stops moving, and I can't click anything.
Forum Discussion
2 Replies
- @thesimssire I tried removing my mods, uninstalling and reinstalling, repairing, updating, i even updated my computer and nothing is working
@thesimssire As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
