I have a very odd gallery issue. I will try to describe it. My gallery is connecting fine and the basic functioning is there however it doesnt work as expected too. I can access the main gallery as in I can see the items in my news feed and I can see the newest listed items. However, I cant click on anyones name to see their profiles and I cant access my own gallery. If I try I receive a UI Exception error and am kicked back to the main newest items feed. Usually, it doesnt bother me because I can just go to search and type in the persons name and see their items that way and if I want to follow them I can click on the plus and follow them. But, Id like to access my own showcase and my own shared gallery and I cant.

@crinrict Its alright! I think I figured it out. Just need to do a final test. Sorry for the late reply. Thank you though 🙂 Appreciate you!

@Simmy86 Could you upload your LEUI ? Any mods/cc in your game ?

Basically what the title says, I can't click on who I follow/their pages to look at their builds but if I find their builds elsewhere in the gallery it works fine. For example if I can remember the exact name of a build and search for it, it will work and then I can click on that. Or I can search via EA Account ID though that is also buggy, but works better than trying to go through the who I follow page which doesn't work at all. I hope someone can help as I'd really like to go back to being able to use all the features. Thanks for any help!

@snowbelle789 I merged your post with another thread on the same issue.Are you using mods/cc ? Do you also get an LEUI ?

Spoiler (Highlight to read)<?xml version="1.0" ?><root><report><version>2</version><sessionid>d2b285e5fd63c47a645145db</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2023-05-02 17:52:34</createtime><buildsignature>Local.Unknown.Unknown.1.97.62.1020-1.300.000.158.Release</buildsignature><categoryid>(AS)widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer</categoryid><desyncid>d2b285e5fd63c47a645145db</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1006: IsPlatformUserIdBlocked is not a function.&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/UpdateElementVisibilityForPlatformBlockList()&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/Show()&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerProfilePanel/Show()&#13;&#10; at set visible()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/OnPanelTabSelected()&#13;&#10; at olympus.controllers::SelectableGroup/SetSelectionAs()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/SelectTabButton()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/OnTabButtonClick()&#13;&#10; at olympus.gui.buttons::Button/OnMouseRelease()&#13;&#10;rtim=201492&#13;&#10;Client Session Time: 109.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 12,168,0,5425&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Radeon RX550/550 Series aticfx64.dll 31.0.14051.5006, GUID: D7B71EE2-2ADF-11CF-7D60-F01368C2D235&#13; &#10;</desyncdata></report></root><?xml version="1.0" ?><root><report><version>2</version><sessionid>d2b285e5fd63c47a645145db</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2023-05-02 17:52:34</createtime><buildsignature>Local.Unknown.Unknown.1.97.62.1020-1.300.000.158.Release</buildsignature><categoryid>(AS)widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer</categoryid><desyncid>d2b285e5fd63c47a645145db</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1006: IsPlatformUserIdBlocked is not a function.&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/UpdateElementVisibilityForPlatformBlockList()&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/Show()&#13;&#10; at widgets.Exchange.PlayerProfile.controls::PlayerProfilePanel/Show()&#13;&#10; at set visible()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/OnPanelTabSelected()&#13;&#10; at olympus.controllers::SelectableGroup/SetSelectionAs()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/SelectTabButton()&#13;&#10; at widgets.Exchange.Share.controls::SharePanel/OnTabButtonClick()&#13;&#10; at olympus.gui.buttons::Button/OnMouseRelease()&#13;&#10;rtim=201492&#13;&#10;Client Session Time: 109.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 12,168,0,5425&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Radeon RX550/550 Series aticfx64.dll 31.0.14051.5006, GUID: D7B71EE2-2ADF-11CF-7D60-F01368C2D235&#13; &#10;</desyncdata></report></root>

Gallery Issue | EA Forums

11 Replies

crinrict
Hero+
3 years ago
@Simmy86 Could you upload your LEUI ? Any mods/cc in your game ?
snowbelle789
3 years ago
Basically what the title says, I can't click on who I follow/their pages to look at their builds but if I find their builds elsewhere in the gallery it works fine. For example if I can remember the exact name of a build and search for it, it will work and then I can click on that. Or I can search via EA Account ID though that is also buggy, but works better than trying to go through the who I follow page which doesn't work at all. I hope someone can help as I'd really like to go back to being able to use all the features. Thanks for any help!
crinrict
Hero+
3 years ago
@snowbelle789 I merged your post with another thread on the same issue.

Are you using mods/cc ? Do you also get an LEUI ?
Simmy86
3 years ago
Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d2b285e5fd63c47a645145db</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2023-05-02 17:52:34</createtime><buildsignature>Local.Unknown.Unknown.1.97.62.1020-1.300.000.158.Release</buildsignature><categoryid>(AS)widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer</categoryid><desyncid>d2b285e5fd63c47a645145db</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1006: IsPlatformUserIdBlocked is not a function.
 at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/UpdateElementVisibilityForPlatformBlockList()
 at widgets.Exchange.PlayerProfile.controls::PlayerInfoContainer/Show()
 at widgets.Exchange.PlayerProfile.controls::PlayerProfilePanel/Show()
 at set visible()
 at widgets.Exchange.Share.controls::SharePanel/OnPanelTabSelected()
 at olympus.controllers::SelectableGroup/SetSelectionAs()
 at widgets.Exchange.Share.controls::SharePanel/SelectTabButton()
 at widgets.Exchange.Share.controls::SharePanel/OnTabButtonClick()
 at olympus.gui.buttons::Button/OnMouseRelease()
rtim=201492
Client Session Time: 109.72 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 12,168,0,5425 
Modded: True 
SystemInfo: Windows 10 10.0.19045 GPU: Radeon RX550/550 Series aticfx64.dll 31.0.14051.5006, GUID: D7B71EE2-2ADF-11CF-7D60-F01368C2D235 
</desyncdata></report>
</root>
Simmy86
3 years ago
@crinrict I attached the most recent one. I get a new one every time I try to click on anyone's name. I purposely clicked on one to generate a ui exception for you. Yes, there are mods in my game. BE suggested: UI Cheats, More Cas Columns, or 15 clubs as the cause (but no its none of them). So, I came here.
crinrict
Hero+
3 years ago
@Simmy86 Could you test if you get the same if you remove those mods ?

Just move your entire mods folder to the desktop and delete the localthumbcache file, then go to the gallery from the main menu.
Simmy86
3 years ago
@crinrict Yes, its the same with those mods removed. I didn't bother trying with my entire folder removed though. My laptop is a little slow to relaunch the game so I try to limit the amount of times I have to close it down and pull things in and out. Especially for an issue that is only a mild inconvenience. I was just hoping someone would know what the problem was.
crinrict
Hero+
3 years ago
@Simmy86 I'm unable to assist you if you don't want to remove your entire mods folder. Maybe someone else knows more.
Simmy86
3 years ago
@crinrict Its alright! I think I figured it out. Just need to do a final test. Sorry for the late reply. Thank you though 🙂 Appreciate you!
Kierrstenn
3 years ago
Hi! Im having the same issue, may I ask what the solution you found was?
Thanks!!