Game failed to load after latest patch. Giving error code 102:6ee24dd4:a5fafe9e

Question

Since the newest patch my game loads fine until I try to play my one family. Once I select to play the household a pop up appears with the error code telling me it's recommended I restart. I tried one of my other save files and it loaded fine. I also tried going into CAS for the family and ilcould. The error only occurs when I try to get into the house. All cc has been uninstalled and it is still showing the same error code upon trying to load my one family. I don't want to lose the save as it's one I have been playing on for many generations. Before the latest patch there were no issues.

luthienrising · Answer

@zandracool You say you removed CC, but try a full reset of the folder: Exit Sims 4 then drag your whole Sims 4 folder from Document &gt; Electronic Arts to your desktop. Launch Sims 4 and reset your Options. Exit and copy your save files into the new folder. Now see if you can get in. If you can't, try if you can restore an earlier version of the save.

crinrict · Answer

@zandracool This has been due to corrupt relationships in the past.

Do you have any LastException files in your documents folder ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)

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Game failed to load after latest patch. Giving error code 102:6ee24dd4:a5fafe9e

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