Game freezes, can't click anything

Question

Product: The Sims 4Platform:PCWhich language are you playing the game in?  EnglishHow often does the bug occur?  Every time (100%)What is your current game version number?  1.95.207.1030What expansions, game packs, and stuff packs do you have installed?  Expansions: Eco lifestyle, snowy escape, get together, dicover university, island living, get famous, get to work, city living, seasons, cats and dogs, cottage living, high school years. Game packs: jungle adventure, strangerville, outdoor retreat, spa day, dine out, parenthood, dream home decorator, vampires, werewolves stuff packs: luxury party, toddler stuff, perfect patio, cool kitchen, vintage glamour, laundry day, tiny living, moschino, Steps: How can we find the bug ourselves?  I have no ideaWhat happens when the bug occurs?  I can't interact with anything, music keeps playing, sims keep moving on their place but the game freezes.What do you expect to see?  A game that doesn't freeze after a while.Have you installed any customization with the game, e.g. Custom Content or Mods?  YesDid this issue appear after a specific patch or change you made to your system?  YesPlease describe the patch or change you made.  My game started doing this after the latest patch.
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Hi,&nbsp;
I've run into an annoying problem after the latest patch. I can start and play my game like usual, but after a while my game just freezes. It happens mostly when my sim gets a phone call, or when they are collecting the mail.
I use game play mods, which claim to be suitable for the latest patch

When my game freezes, the stereo music keeps playing and my sims are stuck on their place. I can't click anything and I also won't be able to close my game. It's driving me insane.&nbsp;
I already repaired my game every time before I started playing, as well as removing the localthumbnailcache.

Edit By Crinrict: Fixed Duplicate Template
[CM Edit: Removed adult mod mentions]

crinrict · Answer

@PienDeRuijgt  Did you test without any mods/cc at all ?

pienderuijgt · Answer

@crinrict Yes I have.. the game keeps freezing

crinrict · Answer

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files &nbsp;and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)
Tray Folder
Screenshots/Videos/Custom music
Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
Custom content like clothing, hair, skins, make up ....
ConfigOverride, if you have your own configuration files.
Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

pienderuijgt · Answer

@crinrict Hi, I just did all of the above. Even with nothing in my mods folder, the game still freezes. The game also starts freezing way faster than before...

crinrict · Answer

@PienDeRuijgt  A new save as well ?If so, Could you post your Computer's DxDiag?- Press Windows-Key + R- Type: DxDiag- Click on Save all Information.- Attach the Text File to your post

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Game freezes, can't click anything

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