Forum Discussion
puzzlezaddict
3 years agoHero+
@LonnyR First of all, does your computer run Windows or macOS? If Windows, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Is there any pattern to what's happening in-game when it freezes? For example, is it at the same sim-time of day, or when your sims perform a certain action?
Please also let me know whether you're signed into OneDrive (Windows) or iCloud (macOS).