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Mazi511's avatar
2 years ago
Solved

Game freezing when trying to apply doors in build mode

The Game continues to freeze whenever I try to apply doors in build mode. It is not my mods or graphics as this bug persist on the base game alone and my graphics are updated 🙂

  • Mazi511's avatar
    Mazi511
    2 years ago

    Hi, I solved it by reinstalling the game itself. Thanks for your help ^^

4 Replies

  • HI @Mazi511 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • Mazi511's avatar
    Mazi511
    2 years ago

    Hi Crin, so i did this and the game froze during my town selection. 


    Here are the things ive tried:

    -Updating my graphics card

    -deleting all my mods

    -removing the entire sims folder out of my electronic arts folder

    -getting more storage space

    So I believe it is a bug as opposed to a troubleshoot issue because outside of that the game runs fine

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    And it happend in both a new and existing saves ?

    @Mazi511 Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

  • Mazi511's avatar
    Mazi511
    2 years ago

    Hi, I solved it by reinstalling the game itself. Thanks for your help ^^

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