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4 Replies
- crinrict2 years agoHero+
HI @Mazi511
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
Hi Crin, so i did this and the game froze during my town selection.
Here are the things ive tried:-Updating my graphics card
-deleting all my mods
-removing the entire sims folder out of my electronic arts folder
-getting more storage space
So I believe it is a bug as opposed to a troubleshoot issue because outside of that the game runs fine
- crinrict2 years agoHero+
And it happend in both a new and existing saves ?
@Mazi511 Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post Hi, I solved it by reinstalling the game itself. Thanks for your help ^^