game reset, even though save files are inserted

Question

So those ''invisible llama'' icons were all over my lots. I figured well something's wrong with my game, so I set out looking for a solution. One article said take all your files out, and back them up, so I did. This is the article: https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

Ok? So I did that, and I started putting my files back, but even with my files back in, my GAME IS STILL NEW. It restarted completely. I am on the verge of tears from frustration and so upset losing my data all the way back from 2017!!! Please help me.

puzzlezaddict · Answer

@Violatorlexi&nbsp; Your saves are inside a second saves folder, as you can see in the address bar above the list of files.&nbsp; They need to be directly in ...The Sims 4 &gt; saves.&nbsp; So just drag them into the first saves folder and get rid of the interior folder, and you should be fine.

puzzlezaddict · Answer

@Violatorlexi&nbsp; If your computer runs Windows, please post a screenshot of the saves folder that contains the saves that you've put back.&nbsp; Include the address bar, above the list of files and folders, in the screenshot.

If you have a Mac, please see this post:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Saves-CC-Mods-or-Library-items-disappeared/td-p/10242133

violatorlexi · Answer

Here you go: windows, by the way

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game reset, even though save files are inserted

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