Forum Discussion

voidcritter11's avatar
voidcritter11
2 years ago
Solved

Game stuck on first loading screen after launch

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.101.290.1030 What ...
  • DizzyDee-K's avatar
    DizzyDee-K
    2 years ago

    Have you tried opening the game with while offline? 

liyah2lonlii's avatar
liyah2lonlii
10 months ago

I did this because i was having the same issue but i dunno if i did it wrong or wha butttt it literally made a whole nother game like same account but i didn't have all my progress or mods 

luthienrising's avatar
luthienrising
Hero+
10 months ago

@liyah2lonlii Some questions to get you to the right support:

  1. Are you on a Mac or a PC?
  2. And do you have OneDrive or a similar syncing program?
  3. Did you rename your user folder (Documents > Electronic Arts > The Sims 4) or move it on purpose?
  4. Can you confirm that the game is loading for you, just that your content is missing?

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