Can anyone help me with my game please as i have been trying to fix this for a month now. My game will just not open and will come up with a message saying a certain document it corrupted, i would delete that document and then it will come up saying the same thing about another document and so on. I have cleared all my cache - did not work, repaired my game - did not work, uninstalled the game then reinstalled - did not work, started a whole fresh sims 4 folder - did not work, done 50/50 - did not work and now have deleted all my CC and redownloaded everything fresh again and IT WILL STILL NOT WORK! does anyone know what could be causing this

It works with one bit of CC but as soon as I add another one it will not open.

LBNixon14 Where is your game installed? Have you created a symlink to the Electronic Arts/The Sims 4 folder on an external drive?

It is installed to my actual documents folder, My MacBook is also only a year old so I don't think it is an issue with the computer itself.

LBNixon14 Your game installation location is in your Documents folder? It shouldn't be. It should be installed in your Applications folder. Can you please check in EA App > Settings > Download. Can you also confirm the location of your Electronic Arts > The Sims 4 folder please. This is the folder that contains your user data such as saves.

Mine is having same problem, deleted everything and reinstalled and still wont even download from the EA app. Keeps getting error

Game will not launch | EA Forums

15 Replies

Bluebellflora
Hero+
2 months ago
LBNixon14

Where is your game installed?

Have you created a symlink to the Electronic Arts/The Sims 4 folder on an external drive?
LBNixon14
Rising Novice
2 months ago
It is installed to my actual documents folder, My MacBook is also only a year old so I don't think it is an issue with the computer itself.
Bluebellflora
Hero+
2 months ago
LBNixon14

Your game installation location is in your Documents folder? It shouldn't be. It should be installed in your Applications folder. Can you please check in EA App > Settings > Download.

Can you also confirm the location of your Electronic Arts > The Sims 4 folder please. This is the folder that contains your user data such as saves.
kpack90
Newcomer
2 months ago
Mine is having same problem, deleted everything and reinstalled and still wont even download from the EA app. Keeps getting error
LBNixon14
Rising Novice
2 months ago
Apologies, it is in my applications I meant my actual EA folder where I add my mods & CC into.
Bluebellflora
Hero+
2 months ago
LBNixon14

Thanks. Rename the Sims 4 folder, launch the game so a new one is created. Quit without saving then copy one of your saves into the newly created Sims 4 folder. Launch the game and check it's working. Quite and move ONE Mod or piece of CC into the Mods folder. Launch the game again. What happens?
LBNixon14
Rising Novice
2 months ago
It works with one bit of CC but as soon as I add another one it will not open.
Bluebellflora
Hero+
2 months ago
LBNixon14 thanks. Moving your thread to the Mods forum for better troubleshooting.
luthienrising
Hero+
2 months ago
LBNixon14 Please try a fresh Mods folder and test with only recent CC, newly downloaded. Delete the localthumbcache file too.
LBNixon14
Rising Novice
2 months ago
luthienrisingEverything I have used is fresh CC I redownloaded everything again just incase, I have also done a fresh mods folder and a fresh new game and it still will just not respond for some reason, this has been ongoing for about a month now and I just don't know what to do.