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HoshinoKabi's avatar
HoshinoKabi
Rising Traveler
3 years ago

Glitch While Trying to Save Household in CAS

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.91.186.1030
What expansions, game packs, and stuff packs do you have installed? All expansion packs expect for Cottage Living and High School Years. All game packs expect for Werewolf and My Wedding Stories, and Journey to Batuu. All stuff packs expect for Nifty Knitting, Moschino, and My First Pet. No kits.
Steps: How can we find the bug ourselves? Saving a household in CAS
What happens when the bug occurs? While saving a household in CAS, the game glitched out, flickering between several frames as if cycling through different, blank sims. It was impossible to close this window but the game was not frozen. I was able to exit to the main menu. However, after re-entering CAS, I could not save a new household (the pop-up would no appear at all) nor could I place one. The game behaved as normally after completely exiting and re-entering.
What do you expect to see? For it to save the household.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Image of the glitch in question.

As a side note, the audio was missing at the time, but I can't say if that is related to the game or my computer.

1 Reply

  • HI @HoshinoKabi 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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