Forum Discussion

hanrei16's avatar
hanrei16
6 years ago

Green Caution Triangle over home lot?

There is a green caution triangle with an explanation mark in it over one of my houses in a Britechester... when I try to play that household it creates a pop up that states: “The game failed to load. Error code. It is recommended that you relaunch your game.” 

I’ve relaunched my game several times & nothing is working. Does anyone know what’s going on or how I can fix this? 

TIA!!!!

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @hanrei16

    - If you have any mods move the mods folder to the desktop.
    Delete localthumbcache.package file in the game folder. Delete also all folders with the word "cache" in the name.
    Fix the game in Origin.
    Origin/Library -right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder. Check if a game is working now properly
    If it is fixed, copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is working properly. Do the same with CC but if you have a lot of this, try the 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)

    - If you don't have CC or mods delete this file and fix the game also.

    I don't work for EA
  • Jennago's avatar
    Jennago
    4 years ago

    I have this same issue with the cypress terrace lot in willow creek. I have an orange exclamation mark over it. I moved the household out and now cannot get into it to build. Just loads forever. I tried placing the original lot over it from the gallery and its stuck in building lot mode. The lot says its residential but acts like its a retail store with the options available. When I moved everyone out the only options are to build or visit and it goes to an error code when I try either. 

    I tried starting a new game and the lot just loads forever in the new game as well

    Bathe de Rill had a similar orange exclamation mark but I fixed this lot by deleting from build mode and downloading from the gallery. I cannot do this with cypress terrace. 

    I have tried resetting the game and reinstalling it. Right now the cypress terrace lot is a complete write off and unuseable. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Jennago,

    This thread is being locked to avoid necroposting as it's fairly old. 

    Please feel free to create a new thread if you're still having this issue and aren't finding a more recent topic on the matter, thanks!

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