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mikrolactaki3's avatar
mikrolactaki3
Seasoned Hotshot
4 years ago
Solved

Icons become unclickable during CAS/Manage Households

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.84.171.1030
What expansions, game packs, and stuff packs do you have installed? Cottage Living, Snowy Escape, Island Living, Seasons, Eco Lifestyle, Get to Work, Discover University, City Living, Cats & Dogs, Get Together, Jungle Adventure, Outdoor Retreat, StrangerVille, Realm of Magic, Dine Out, Spa Day, Vampires, Fitness Stuff, Cool Kitchen Stuff, Bowling Night Stuff, Vintage Glamour Stuff, Laundry Day Stuff, Romantic Garden Stuff, Movie Hangout Stuff, Luxury Party Stuff, Moschino Stuff, Paranormal Stuff, Nifty Knitting Stuff, Spooky Stuff, Tiny Living Stuff, Backyard Stuff, Incheon Arrivals Kit.
Steps: How can we find the bug ourselves? Every time I'm in CAS (or Manage Households), after some time passing by, all icons at the top right end up unclickable.
What happens when the bug occurs? I cannot open neither the gallery or icons next to the gallery icon, such as the notification wall or the options menu.
What do you expect to see? All icons (at the top right) being clickable.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Happened after the November 30, 2021 (Modern Menswear Kit) update, as well as later updates.

Hello everyone,

I've had this bug happen in my game quite a long time now. Every time I'm playing, either in CAS or on Manage Households mode, I'm experiencing bugs with the interface icons on the upper right corner. Which means, after some time passing by, I cannot click on the icons of both gallery or notifications wall. Once I try to click them, nothing happens.

When this issue happens in CAS, only clickable buttons are the tick and cross buttons, which redirect me to manage households. Once clicked on one of these buttons, instead of the default blue screen I end up with a black loading screen. On manage households, nothing is clickable, not even the options mode. And since I'm on windowed mode, I cannot exit the game. Only option to exit it is the Task Manager. Build Mode or Game Mode are not affected.

I have repaired the game, nothing happened. Same thing with my antivirus, disabling it for some time, nothing happens with the icons. They still remain unclickable. I have no idea what caused it.

Any feedback or help is greatly appreciated. Thank you!

6 Replies

  • mikrolactaki3's avatar
    mikrolactaki3
    Seasoned Hotshot
    4 years ago
    @crinrict I do have Discord, and Origin running in the background. Before the Modern Menswear Kit update no bug like this happened, even if running both Origin and Discord in the background.
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @mikrolactaki3 Try turning them off and see if it works. It doesn't happen all the time but it's a known issue that overlays sometimes block section of the game.
  • mikrolactaki3's avatar
    mikrolactaki3
    Seasoned Hotshot
    4 years ago
    @crinrict I have tried turning off Discord overlay and it happened just now. (in CAS) Haven't tried turning off Origin overlay yet.

    For Origin, should I have to turn it off before restarting the game?
  • mikrolactaki3's avatar
    mikrolactaki3
    Seasoned Hotshot
    4 years ago

    Yes, I did turn both off. It's working much better now.

    (sorry for the late reply)

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