Forum Discussion

New Veteran

3 years ago

"Item is corrupted, would you like to remove it?"

I can't seem to load certain households from my library. The older the household is, the more likelihood that the gallery tells me it's corrupted. What is causing this & how can I recover these house...

crinrict

Hero+

3 years ago

@naeshelle Are they all in your library (local) or Gallery (uploaded) ?

effiejae
New Veteran
3 years ago
@crinrict Sorry, these are in my local library.
- crinrict
  Hero+
  3 years ago
  @naeshelle Did you ever delete any files out of the tray folder ? Maybe there are some files missing that the game needs.
  
  There's a tool called Tray Importer that can maybe help you get further info to what's corrupt about them.
  
  Make sure to use the link from this thread: https://answers.ea.com/t5/Bug-Reports/INFORMATION-Common-Game-Fixing-Mods-Hero-Approved/td-p/9836185/jump-to/first-unread-message .. if you google you potentially get a site that's not safe.
  - effiejae
    New Veteran
    3 years ago
    @crinrict Thanks for the link! It looks like the SGI is missing for every corrupted library household. Do you know what I can do about this? Are my households lost?

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"Item is corrupted, would you like to remove it?"

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