Forum Discussion

effiejae's avatar
effiejae
Seasoned Hotshot
3 years ago

"Item is corrupted, would you like to remove it?"

I can't seem to load certain households from my library. The older the household is, the more likelihood that the gallery tells me it's corrupted. What is causing this & how can I recover these house...
crinrict's avatar
crinrict
Hero+
3 years ago
@naeshelle Are they all in your library (local) or Gallery (uploaded) ?
effiejae's avatar
effiejae
Seasoned Hotshot
3 years ago
@crinrict Sorry, these are in my local library.
  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @naeshelle Did you ever delete any files out of the tray folder ? Maybe there are some files missing that the game needs.

    There's a tool called Tray Importer that can maybe help you get further info to what's corrupt about them.

    Make sure to use the link from this thread: https://answers.ea.com/t5/Bug-Reports/INFORMATION-Common-Game-Fixing-Mods-Hero-Approved/td-p/9836185/jump-to/first-unread-message .. if you google you potentially get a site that's not safe.
    • effiejae's avatar
      effiejae
      Seasoned Hotshot
      3 years ago
      @crinrict Thanks for the link! It looks like the SGI is missing for every corrupted library household. Do you know what I can do about this? Are my households lost?
      • crinrict's avatar
        crinrict
        Hero+
        3 years ago
        @naeshelle If you don't have a backup somewhere, I don't think there's away to recover it.

        Did you ever upload them to the gallery or still have them in any saves ?

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