Please help me! I am pulling my hair out!!!! When I re-add CC on my Sims 4 game it pops up with this!? "Unable to start: Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin. [de4ee14f:29f00e76:00000000:00000000]" I have tried everything! It seems to let me install Game Play mods but not CC mods? I have tried... uninstalling and then reinstalling repairing the game repetitively installing CC mods cleaning them out re-downloading everything removing CC and re-adding it bit my bit removing Sims 4 folder from EA and allowing the game no sims 2/3 CC packages In the past I have been able to use CC up until an update last year at some point and then this started? I am on, Mac model (13-inch, Mid 2012 MacBook Pro) Processor (2.5 GHz Intel Core i5) Memory (4 GB 1600 MHz DDR3) Graphics (Intel HD Graphics 4000 1536 MB) Operating System (macOS Sierra Version 10.12.3) Official EA EPs/SPs/GPs installed (Get To Work, Spa Day, Luxury Party Stuff, Perfect Patio Stuff) Do you have antivirus or clean up apps installed? If so what are they? (NA) Are you running any background tasks? If so, what are they? (NA) Edit - this thread is related to modded games only, moved to the Game & Mod Issues forum (Bluebellflora)

The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.

Forum Discussion

Anonymous

9 years ago

Solved

[Mod related] Unable to Start [de4ee14f:29f00e76:00000000:00000000]

Please help me! I am pulling my hair out!!!!

When I re-add CC on my Sims 4 game it pops up with this!?

"Unable to start:

Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin.

[de4ee14f:29f00e76:00000000:00000000]"

I have tried everything! It seems to let me install Game Play mods but not CC mods? I have tried...

uninstalling and then reinstalling
repairing the game repetitively
installing CC mods
cleaning them out
re-downloading everything
removing CC and re-adding it bit my bit
removing Sims 4 folder from EA and allowing the game
no sims 2/3 CC packages

In the past I have been able to use CC up until an update last year at some point and then this started? I am on,

Mac model (13-inch, Mid 2012 MacBook Pro)
Processor (2.5 GHz Intel Core i5)
Memory (4 GB 1600 MHz DDR3)
Graphics (Intel HD Graphics 4000 1536 MB)
Operating System (macOS Sierra Version 10.12.3)
Official EA EPs/SPs/GPs installed (Get To Work, Spa Day, Luxury Party Stuff, Perfect Patio Stuff)
Do you have antivirus or clean up apps installed? If so what are they? (NA)
Are you running any background tasks? If so, what are they? (NA)

Edit - this thread is related to modded games only, moved to the Game & Mod Issues forum (Bluebellflora)

Baer2112
9 years ago
The whole process deleted game, saves, mods, the mod folder would not delete even though nothing showed in it. I moved the mod folder to the desktop and that did the trick. There were files in that folder that were hidden.

68 Replies

ChispaPlays
2 years ago
Nope, as I said, all the installed cc works perfectly fine on my laptop as well as my gaming pc, but yet no matter what I try on my daughter's pc, with the same cc, that error occurs
luthienrising
Hero+
2 years ago
@ChispaPlays You'd indicated you were copying the CC from a USB key. My concern is that something is going wrong in the transfer of files from the USB key to the laptop (something that is not a problem on the othr laptop). Have you tried redownloading some CC from the creator's website? This would bypass any issues with the USB-to-computer process. Whether this works or not helps with narrowing down what to look at next.
ChispaPlays
2 years ago
I haven't tried, we have over 10k in cc we've downloaded since 2015 ish, some places I don't even remember where to get them anymore
ChispaPlays
2 years ago
So I'm not sure what the exact problem was, but I tired something (out of pure curiosity and boredom lol), so I took everything on my laptop to a brand new never used usb key, and transferred that to my daughter's computer, and now oddly, everything is working perfectly fine again lol. Thanks for your help @luthienrising
luthienrising
Hero+
2 years ago
@ChispaPlays Awesome! Glad you found that solution. Probably worth reformatting the old key.
shortxfused12
2 years ago
@baer2112 you're a saint for this one. nothing would work except this lol
kc-poptarts
12 months ago
had been struggling with this since installing the game on my PC, but could never get it to open. I had (and still have) zero mods, so it was confusing. This one step FINALLY resolved my issue! Thank you!
RayneThePayne
12 months ago
This worked for me!! :-)