[mod-setting relating] Game freezing immediately
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Can't get in far enough to see
What expansions, game packs, and stuff packs do you have installed? City Living
Steps: How can we find the bug ourselves? It happens as soon as the game opens on the main screen
What happens when the bug occurs? A pop-up for the new Goth kit shows up. Everything is fine at first, but if I click to exit the pop-up, the game freezes and I cannot minimize it at all, and nothing else will open on top of it (eg task manager; google chrome). If I click escape on my keyboard instead of clicking the exit button, nothing happens at all.
What do you expect to see? I expect to be able to close the pop-up and continue on with my game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This happened after the Goth kit was released. I had no issue before that.
This happens 4/5 (I usually give up after that) times when I try to open the game, and the only time it doesn't if if I don't get the pop-up ad for the goth kit, and it instead shows me my list of mods and CC. When the error occurs, the only way for me to get out is to force-restart my computer. For the record, I cannot disable CC or mods as I cannot access any menus, since the pop-up needs to close for me to do so. I have tried clicking "repair" in the EA app at least 3 times.
I found the issue! It turned out not to be my CC itself, but the optional pop-up window that lists my CC and mods. I usually keep it engaged to make sure my CC is active in case I miss that there was an update (#adhd).
What was happening was that the CC pop-up and the ad pop-up were starting at the same time, and the game essentially couldn't figure out what to do. By the previous suggestion, I did find that the game worked when all CC was removed.
I solved the issue by:
- Removing all but 1 item of CC from my Mod folder (Documents> Electronic Arts> The Sims 4 > Mods)
- Starting the game
- Exit ad pop-up
- Uncheck "show at startup" for my CC pop-up
- Save changes
- Exit game
- Move CC back into folder (Documents> Electronic Arts> The Sims 4 > Mods)
- Start as normal
With only a single item in my Mod folder, I was able to exit the ad pop-up, but still get to the CC pop-up.
I hope this helps if anyone else has a similar issue!
