[MOD/CC RELATED] My sims have no faces/Just Teeth visible

Hi @everlastingsimme

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

I am having the exact same problem, their faces look exactly the same as yours shown below ,i do have cc in my game but did not have a problem or notice the face issue until i joined my sim at the police station , nearly all the police townies in the station had no face mainly the new townies i had not seen before . I also ran dxdiag.exe i will attach my results.

@fiercemode

As for your comtuter. you should update your graphics driver.

But this issue has been reported a few times and almost always has to do with cc. Your sims look a little bit different though but maybe you have default replacement for some things. If you have outdated cc and the game creates new sims this can happen from what I understand. Someone had this with "no EA lashes".

Try removing the file localthumbcache.package from C:\Users\Username\Documents\Electronic Arts\The Sims 4, when also having all your mods and cc (take the whole folder) moved from the Sims 4-folder to somewhere else, like your desktop.

If deleting that file you can do a factory reset of your game, but be very careful when putting back the cc, I'd go though my folder and try to remove anything that could be broken before starting the game again.

https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

For broken mods:

• Always make sure to update your mods when you update your game. Check this list out for some mods that were broken in the C&D-patch! A few others have been broken after but not so many that there is a new list.
  https://simsvip.com/2017/11/07/incompatible-modsupdates-november-7-2017-patch
• Download Sims 4 Studio and do batch-fixes for your cc.

Good Luck!

I had just updated my game/installed it, I have no cc. This is happening to me too. After that, I tried restarting the game, moving files, etc, and still haven't fixed this problem.

Hi @marisuniverse

did you also repair your game through Origin ?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

I'm having this issue too since the latest update, repaired in Origin, removed mods, cleared cache, tried a new save and reset my sims 4 folder to no avail.

It used to only affect Sims that were operating the cameras in the studio lots, now it is affecting all of my Sims when they age up. My entire game is becoming a mess of faceless freaks, my save is destroyed, I can't continue with it now.

My DX Diag is attached.

Could you try creating a new windows user and check if works on that.

This is happening to me, but only with my toddlers.

@serosflatass

This may be due to outdated mods and custom content.

Try moving your mods folder to the desktop and deleting the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

How to Delete Cache Files - https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Deleting the cache files will remove all traces of mods and custom content that were tied to your game.

Launch the game again and try a new save to test - without the mods folder. If it loads and plays okay, it may be that some of the mods/cc have become outdated. If it's not working, don't save.

Testing like this will help determine if it's a mod issue, cc issue or a vanilla game issue. - Disabling or turning off both mod/cc options isn't enough of a test.

To fix mods and custom content try the 50/50 method:

1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.

** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

How To Find Problem Mods and CC - http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

Broken/Updated Mods: Python/Terrain Update + Get Famous, Nov. ’18 - https://forums.thesims.com/en_US/discussion/950909/broken-updated-mods-python-terrain-update-get-famous-nov-18

I had the same problem and I've managed to fix it.

I've deleted the thumbnailscache someone suggested here but I also started running the game with no mods and, little by little, I've been adding folders till I got the cc responsible of it. In my case, there were three packages files.

Good luck and I hope you can fix it too!!