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noxspringg's avatar
3 years ago

my game on sims 4 won't save

So, every time I quit the sims 4 I lose my game, and it doesn't save, which is so annoying since i spend hours of working on house and building up relationships and making familts, etc etc and i can't get a refund or reboot the game. Could someone please tell me what to do.

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @noxspringg can you go to Documents > Electronic Arts > Sims 4 > Saves and see if such a folder exists, if it does can you ensure that it has read and write permissions and if it is not there can you ensure that The Sims 4 folder has read and write permissions.

    Darko 

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    3 years ago

    @noxspringg wrote:

    So, every time I quit the sims 4 I lose my game, and it doesn't save, which is so annoying since i spend hours of working on house and building up relationships and making familts, etc etc and i can't get a refund or reboot the game. Could someone please tell me what to do.


    Sorry to hear this @noxspringg. To start off, could you tell us if you're playing The Sims on PC or Mac?

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