Forum Discussion

sydtay2015's avatar
sydtay2015
3 years ago

My game won't launch- Sims 4

My game won't load. I have tried everything I could to help my game to open but it won't even show at startup. I get no error message on anything, no matter what I do, whenever I try to start my game it just takes me back to my homepage and then to origin. I don't even have a loading screen.  After I click on Origin disappears for 10 seconds or so then reappears with no error message whatsoever, and nothing happens afterward. I have deleted my Mods folder and tried starting the game, but no luck. I have tried deleting the cache, but no luck. I have even tried uninstalling and reinstalling my game, but no luck. I have reset and rebooted my game as well and no luck. I have deleted so cc I thought was corrupted and no suck luck. I have over 3,000 CC in my game right now and before they were working just fine. I don't know what happened or what's wrong but I would like my game back I have been playing since 2015. Please Help. I have exhausted all of my options. 

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @sydtay2015  Please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily not read by teh game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode.

    If the game still won't open, please run a dxdiag and attach it to a post, that is if your computer runs Windows.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,385 PostsLatest Activity: 42 minutes ago