Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.90.358.1230What expansions, game packs, and stuff packs do you have installed? Cottage Living Discover University Island Living Seasons Cats & Dogs Get to Work Werewolves Dream Home Decorator Realm of Magic Jungle Adventure Vampires Outdoor Retreat Paranormal Nifty Knitting Tiny Living Laundry Day Bowling Night Spooky Holiday Celebration Pack Grim's Ghoulish Guitar Steps: How can we find the bug ourselves? You can see it once you start up the game, and also in manage households.What happens when the bug occurs? When I open the game my resume shows no sim to resume with, when I tried to load in from a prev save it will show me all the worlds with no sims in it and my "my sims" and "other households shows 0 sims as well. What do you expect to see? I expect to see my sims and the other townies! they are completely non existent now but I still have all my packs and all the worlds are as I edited them, along with my most recent build I made the same day being perfectly fine. Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. Newest patch update that came out 6/26I was able to attach a few screenshots of what my game currently looks like, hope this helps!

@domcampos07 The pics you attached only show no sims in the Other tab so all the NPCs are gone in that tab. Just to be sure, do you have any sims under the My Households tab?Do you have any other saves that you can look in to see if they are there? And you could also try to recover an earlier version of the save you show in your pics to see if they are there.Hope this helps.

Hello! Thank you for replying! I have no sims in the My Households tab, and the saves that I have tried to load in from will just bring me to an empty manage worlds menu.

@domcampos07 Was the game saved after discovering this? Was this a new save or an established save with households already?

@domcampos07 Since all you sims have gone missing from all saves then you have something going on that is certainly not right. I thought it might be mods but you say you never used them. Have you tried creating a new game? If you have and still have the problem, there are a couple of things you can do.First, try a game repair. The second thing you can do is a folder reset. Just rename your "The Sims 4" folder to something else or move it somewhere else then start a new game. If the problem is gone, then save and exit. Then copy your saves and tray folders from the old folder to the new one and try again. If you use any configoverride like a custom graphicsrules.sgr file, or custom music, copy those folders too. Then start the game. Hope this helps.

@domcampos07 Could you please upload a save to a file sharing site of some sort (Google Drive/Dropbox etc.) and PM me the link so I can test on my Mac?

My sims and the townies have disappeared! Sims 4

12 Replies

CGrant56
Hero+
4 years ago
@domcampos07
The pics you attached only show no sims in the Other tab so all the NPCs are gone in that tab. Just to be sure, do you have any sims under the My Households tab?
Do you have any other saves that you can look in to see if they are there?
And you could also try to recover an earlier version of the save you show in your pics to see if they are there.
Hope this helps.
domcampos07
4 years ago
Hello! Thank you for replying! I have no sims in the My Households tab, and the saves that I have tried to load in from will just bring me to an empty manage worlds menu.
SimmerStar4
Rising Ace
4 years ago
@domcampos07 Was the game saved after discovering this? Was this a new save or an established save with households already?
CGrant56
Hero+
4 years ago
@domcampos07
Since all you sims have gone missing from all saves then you have something going on that is certainly not right. I thought it might be mods but you say you never used them.
Have you tried creating a new game? If you have and still have the problem, there are a couple of things you can do.
First, try a game repair.
The second thing you can do is a folder reset. Just rename your "The Sims 4" folder to something else or move it somewhere else then start a new game. If the problem is gone, then save and exit. Then copy your saves and tray folders from the old folder to the new one and try again. If you use any configoverride like a custom graphicsrules.sgr file, or custom music, copy those folders too. Then start the game.
Hope this helps.
Bluebellflora
Hero+
4 years ago
@domcampos07

Could you please upload a save to a file sharing site of some sort (Google Drive/Dropbox etc.) and PM me the link so I can test on my Mac?
TheRealFirekin
4 years ago
I'm on PC and have a similar problem, though the townies have not gone missing, only the sim I was playing. When I select Resume from the Sims menu or when I try to load the save, it sends me straight to the Manage Worlds page.
SimmerStar4
Rising Ace
4 years ago
@TheRealFirekin Has this save been saved after discovering this or has it been quit without saving?
domcampos07
4 years ago
The game was saved after discovering, and the saved game I had was established with households
domcampos07
4 years ago
I’m afraid of creating a new game and losing everything forever ☹️ I did try a game repair as well as deleting my localthumbcache. I can definitely try resetting the folder thank you for the advice!
SimmerStar4
Rising Ace
4 years ago
@domcampos07 Okay.
So I asked about whether or not it was saved since it is possible that saving it has now overwritten the file as having no Sims at all, which will only prolong the issue. It's possible that by not loading a previous save, that previous save will be unscathed after fixing the issue.