@JnhoKaddia Okay. Thanks for that information. I do see some older reports of issues with the Welcome Wagon event. However, it doesn't appear to be consistent and I don't see any "fixes". Just to clarify, when you are clicking on the sims to "invite in", the event has begun and the Welcome Wagon timer is displayed in the upper left corner. Is that correct? If so, perhaps you could try a game repair through Origin or the EA app? Make sure you exit the game. If you're using Origin, go to the game library, right click on the game and choose repair. If you're using the EA app, click on your game, click the Manage button and choose repair. Allow the repair to run for all packs and kits. Let us know if that helps or not.