[PROBABLY MOD RELATED] Error Code 503:523abb9d:c909527b

Hero+

4 years ago

Again for everyone that can't upload the exception file (and cant' find the instructions in the link I have given twice) (see spoiler)

Spoiler

Additional Info

In addition there are some additional files/information that may be helpful to provide if you would like to report a bug.

These files will be located in documents\electronicarts\thesims4\

• lastCrash.txt (if it exists. If there is more than one, please include all of them.)
• lastException.txt (if it exists. If there is more than one, please include all of them.)
• lastUIException.txt (if it exists. If there is more than one, please include all of them.)
• Config.log
• the entire saves folder (you will not be able to add your saves folder to the post, please upload to some third party site and send a link)

To share those, please either use googleDrive or OneDrive to upload and share the link or upload them directly to your post. Files need to be < 20 MB to upload.

How to share files containing XML/HTML

There are several txt files that contain XML/HTML and hence aren't allowed for upload. There's several options how to provide those files.

Affected files: lastcrash, lastexception, lastUIException

Method 1: Create a rar file and upload that

Download winrar or 7z (just google)
Create a rar archive for the files you want to upload
Attach to post

Method 2: Copy/Paste the content to a post

Open the file with a text editor on your computer and then copy the whole content to your clipboard
Create a new post and paste the content you just content.
Mark the whole text and click the Insert Spoiler Tag button to add spoiler tags.
If the text is too long,split it up in multiple posts.

Method 3: Upload the files to google or oneDrive

Use a file sharing site (preferably google or onedrive) to upload your files
Make sure the file is publicly available so no one has to ask for permission
Depending on what info you're providing and who asked for it, either post it in the thread or PM the person who asked for it.

Method 4: Create a pdf or word file

If you have the means you can create a word file or a pdf and upload that. I believe both should be possible without editing the text.

Method 5: Edit the files to remove the XML/HTLM

Open the file with a text editor
Find this Line: <?xml version="1.0" ?><root>
Delete that
Save the file
Uploa

Additional Info In addition there are some additional files/information that may be helpful to provide if you would like to report a bug. These files will be located in documents\electronicarts\thesims4\ • lastCrash.txt (if it exists. If there is more than one, please include all of them.)• lastException.txt (if it exists. If there is more than one, please include all of them.)• lastUIException.txt (if it exists. If there is more than one, please include all of them.)• Config.log• the entire saves folder (you will not be able to add your saves folder to the post, please upload to some third party site and send a link)To share those, please either use googleDrive or OneDrive to upload and share the link or upload them directly to your post. Files need to be < 20 MB to upload. How to share files containing XML/HTML There are several txt files that contain XML/HTML and hence aren't allowed for upload. There's several options how to provide those files. Affected files: lastcrash, lastexception, lastUIException Method 1: Create a rar file and upload that Download winrar or 7z (just google) Create a rar archive for the files you want to upload Attach to post Method 2: Copy/Paste the content to a post Open the file with a text editor on your computer and then copy the whole content to your clipboard Create a new post and paste the content you just content. Mark the whole text and click the Insert Spoiler Tag button to add spoiler tags. If the text is too long,split it up in multiple posts. Method 3: Upload the files to google or oneDrive Use a file sharing site (preferably google or onedrive) to upload your files Make sure the file is publicly available so no one has to ask for permission Depending on what info you're providing and who asked for it, either post it in the thread or PM the person who asked for it. Method 4: Create a pdf or word file If you have the means you can create a word file or a pdf and upload that. I believe both should be possible without editing the text. Method 5: Edit the files to remove the XML/HTLM Open the file with a text editor Find this Line: <?xml version="1.0" ?><root> Delete that Save the file Uploa

Also, for everyone that has it on just one save only, please send me your save game

For those that have it on all saves, even on a new one, try a factory reset

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)
Tray Folder
Screenshots/Videos/Custom music
Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
Custom content like clothing, hair, skins, make up ....
ConfigOverride, if you have your own configuration files.
Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Forum Discussion

[PROBABLY MOD RELATED] Error Code 503:523abb9d:c909527b

About The Sims 4 Mods & Custom Content

Community Highlights

Mod & CC Issues: START HERE

Recent Discussions

My sims cant sleep in bed.

Keep getting UI Last Exception/bugging in cas

Nature calling event: “nature sounds” won't play on the stereo.

[NCQE] Hot tub only giving option to skinny dip

Broken Folder