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lakenkenzi's avatar
lakenkenzi
1 year ago
Solved

Re: Broken/obsolete and Updated Sims 4 Mods: 1.108, July 23, 2024 Game Update

any luck? im having the same issue i tried everything
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @lakenkenzi  Did you remove the Sims 4 folder in Documents > Electronic Arts, or a different folder?  It sounds like you might have moved the folder that contains the game's program files instead.  If you've actually installed Sims 4 into Documents > Electronic Arts, that's a separate problem.  Please check in the EA App: open your library, click Sims 4, and select Manage > View properties, then post the location you see.

    To be clear, this is NOT the folder to move.

    If this location is not in Documents, that's good, and please do move the folder that's in Documents > Electronic Arts to your desktop.  Yes, it will remove your custom content, but that's part of the point here.  Let me know whether you can play with this folder moved.  If not, please post a dxdiag.  Here's how to run one, same link as above:

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

lakenkenzi's avatar
lakenkenzi
1 year ago

i did try that but it removed all of my packs and cc so i put it back but the same thing keeps happening. and also what is a dxdiag? sorry haha.

basically i log onto it and whenever i click new game it just gets stuck on a fully white screen and i have to close it using task manager, i tried repairing it and also deleting no ea lashes mod because someone on tiktok said that was causing some issues but no luck ☹️

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@lakenkenzi  Did you remove the Sims 4 folder in Documents > Electronic Arts, or a different folder?  It sounds like you might have moved the folder that contains the game's program files instead.  If you've actually installed Sims 4 into Documents > Electronic Arts, that's a separate problem.  Please check in the EA App: open your library, click Sims 4, and select Manage > View properties, then post the location you see.

To be clear, this is NOT the folder to move.

If this location is not in Documents, that's good, and please do move the folder that's in Documents > Electronic Arts to your desktop.  Yes, it will remove your custom content, but that's part of the point here.  Let me know whether you can play with this folder moved.  If not, please post a dxdiag.  Here's how to run one, same link as above:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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