As of last week, anytime I log into the Sims 4, my Sims have disappeared from the lower left corner. The needs panel also disappeared. I also cannot click on the gallery or exit the game (I have to restart my computer to exit). I have tried removing my mods completely, deleting the cache, deleting recent saves, and repairing add-ons through the EA app and this problem still hasn't fixed itself. A screenshot showing what the game looks like has been added.
I don't think the photo properly uploaded to my post, but this is what my game looks like. I can't click on anything but the Sims themselves still move around (the game isn't frozen). I also cannot click on anything to the upper right. The whole screen will become black and not load if I press on "Manage Worlds".
Could you please provide the following information
These are all modded.
Please delete all the ones you currently have, move your mods folder to the desktop again and test a new save, check for new UI exceptions.
Then please upload them to a third party site and link instead of posting screenshots as only half of the report is visible that way.
You can also copy/paste the content.
I deleted all the mods out of the Sims 4 folder again (and moved them to my desktop). I tried a brand new save. I still have this problem. I do not see any new UI exceptions this time. I included a screenshot of the Sims 4 folder for proof. The "mod" folder reappeared, but only had the Resource.cfg in it.
Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428
I followed instructions and still have the error.
No LEs at all in the new folder ?
I reloaded it today (using the Clean User Folder approach) and there is only one. This is my first time posting to a forum like this, so I am not sure how to upload the document to a "third party site", so I will copy and paste what is in the file below here:
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>bd3f4c5c7bb4f7ff6961622b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-09 20:18:10</createtime><buildsignature>Local.Unknown.Unknown.1.120.117.1030-1.200.000.685.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>bd3f4c5c7bb4f7ff6961622b</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated() at olympus.core.widget::WidgetBase/Initialize() at olympus.core::LayoutManager/LoadWidgetCompleteHandler() rtim=5920 Client Session Time: 28.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,621,0,6134 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 2070 SUPER 32.0.15.9159, GUID: D1D85230-7F02-11F0-B598-005056C00001 </desyncdata></report>
<report><version>2</version><sessionid>bd3f4c5c7bb4f7ff6961622b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-09 20:18:13</createtime><buildsignature>Local.Unknown.Unknown.1.120.117.1030-1.200.000.685.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>bd3f4c5c7bb4f7ff6961622b</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=6253 Client Session Time: 28.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,621,0,6134 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 2070 SUPER 32.0.15.9159, GUID: D1D85230-7F02-11F0-B598-005056C00001 </desyncdata></report>
<report><version>2</version><sessionid>bd3f4c5c7bb4f7ff6961622b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-09 20:18:13</createtime><buildsignature>Local.Unknown.Unknown.1.120.117.1030-1.200.000.685.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>bd3f4c5c7bb4f7ff6961622b</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=6254 Client Session Time: 28.83 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,621,0,6134 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 2070 SUPER 32.0.15.9159, GUID: D1D85230-7F02-11F0-B598-005056C00001 </desyncdata></report>
</root>
Hi FunrunDoes
thanks. That's fine this way. It's very odd that you get this on every save from start.
It doesn't look one of the known 1009 UI Errors to me but LEUI's are a bit hard to read.
I don't believe it's mod related but would you mind sending me yours anyways.
This you will need to upload to a third party site. You can use googleDrive or oneDrive or wetransfer for example and just DM me the link (make sure the link is public)
