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Hero

Re: Gallery not recognizing owned items

@HelviaCastle Hi! That sounds very frustrating. I was wondering a few things, if I could please clarify &/or see if you tried...

Can you share a screenshot of the error pop-up, plus you mentioned a triple-plumbob? I cannot see anything like that in my game, so it would be helpful to see what you're seeing. Thanks
Do you have, Mods or CC in your game? If you do you can try removing them and the cache file mentioned in the spoiler tag and see if the issue is still present...
Spoiler
Exit the game. Move the Mods folder from your "The Sims 4" folder [Documents > Electronic Arts > The Sims 4] to your desktop (save it for reference) and delete the localthumbcache.package file in your “The Sims 4” folder. Then check in a new game save to see if this issue is still occurring. You can then test without saving – or in a new vanilla game save – in order to identify which CC/Mods are causing the issue. Then remove or add updated version(s) of the Mod/CC causing the issue.
If you don't have Mods or CC, or that turns out not to be the issue, did you try a game repair? (Directions in spoiler tag):
Spoiler
• Open Origin, click ‘Game Library’ then right-click Sims 4 > Repair Game
• Let it run until it has completed all repairs. It will do the base game first, then run through each of your DLCs (Expansion Packs, Game Packs, Stuff Packs and Kits).

HelviaCastle
3 years ago
Hi Sheri! Thanks for replying. There was no pop up involved, and although I still can't upload to gallery, the green ribbon is no longer showing up. Now the gallery just spins endlessly, as if it's in the process of uploading but never does (I've let it go for up to 40 minutes trying to see if it would eventually upload). I wind up having to x out of the game entirely, and it's the same thing all over again once I restart to try again. There are no mods involved, and I have tried to repair game, to no avail. I do want to include a better description of the green ribbon though, in case anyone else gets it in their game. It shows when you click on your library. When all the builds are listed in your library, there will be what looks like a green ribbon type bookmark at the top corner of the picture build which has a triple plumbob logo on it. You can't click it, and it doesn't produce any pop up, but when hovered over, it gives the message that build uses unowned content. This is especially odd because the game does allow me to build with all the items my library is claiming are unowned, and I am able to use them in game play. So it seems as if it is only the library/gallery portion of the games not recognizing my owned content. So odd.