Forum Discussion

crinrict's avatar
crinrict
Hero+
3 years ago

Re: Stop Dancing!

HI @z6o2jhbclzve 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by clicking on the dots in EA app.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

4 Replies

  • lemnom12's avatar
    lemnom12
    11 months ago

    i have tried what u suggested and also uninstalled and reinstalled the game, the same problem still occurs!

  • luthienrising's avatar
    luthienrising
    Hero+
    11 months ago

    @lemnom12 Do you have mods or CC in your Mods folder? If so, do a "vanilla" test to see if a mod/CC is your problem: Move (not copy) the Mods folder to the desktop (or rename it), delete the file called localthumbcache, open the game to test, and exit without saving.

  • Its_me_Ernesto's avatar
    Its_me_Ernesto
    New Rookie
    11 months ago

    I'm upping this report because I've had this same bug after the Lovestruck patch. Seems like it's an old random bug with similar reports from over a year ago but hasn't been fixed. People report the cause might be some packs that have gotten glitched due to an update. I did a test on a new save with repaired and freshly generated files without mods, with cache cleared, but the bug was still there. I uninstalled some packs people have mentioned being the cause (toddler stuff, laundry day among others) but had no luck with that either. 

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