Restore template pre-made family
Hi, Im playing at The sims since a long time ago. Since the Blast to the future event I restart to play to The sims 4 and download some mods like the Household tool for making my sims a kind of pre-m...
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There's no method by which a completely mod-free repaired game in a completely new user folder can access your old Sims. It sounds like you might have other issues interfering.
Please try this:
- Make sure OneDrive, iCloud, or any other syncing software is completely disconnected from Sims. You'll find support for these issues in the Sims 4 Technical Support forums for Mac and PC.
- Rename this folder: Documents > Electronic Arts > The Sims 4
- Run a Game Repair
- Now start the game. It should behave as if you have never played before. Make a save -- "New" will be the only option.
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