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Doni0x's avatar
Doni0x
3 years ago

Saving sim(s) freezes CAS/Gallery

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.90.375.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Adding sims into CAS that are yours or from other people and try to save them (add about 3+ sims).
What happens when the bug occurs? When I try and save my sim(s) my game freezes and doesn't allow me to leave the save menu section which forces me to force close the sims every time it happens.
What do you expect to see? I make or edit a sim, i try to save them and they go to my library without crash.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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My CAS/Gallery freezes. I will be finishing up a sim and when I try to save them it looks like the picture attached/ or a blank 'my library' screen! I end up always having to restart the game but it happens 7/10 times I use CAS. I haven't played sims in about a year so my game was updated w the game packs, kits & so on. It happens IMO with mods 7-8/10 times and without mods 5-6/10 (going to try with and without mods again to test it out). I've repaired my game, uninstalled and reinstalled, deleted caches, save and tray files but the problem still happens.

5 Replies

  • khitteh's avatar
    khitteh
    Seasoned Ace
    3 years ago

    The cache you need to delete is called localthumbcache.package and it's in the game's documents folder. So do all the mods and CC removal once again, making sure to delete that file every single time you change any of your mods/CC or update/remove/add mods and CC.

    Again - go through your mods and CC list and update all that have been updated -


    https://forums.thesims.com/en_US/discussion/1001789/broken-updated-mods-cc-july-26-22-sexual-orientation-high-school-etc-patch


    https://simsvip.com/2022/07/26/broken-updated-mods-high-school-years-ep/


    Remove any mods/CC that are broken but haven't yet been updated.


    Make sure you delete the localthumbcache.package file after updating your mods (or removing/adding mods).

  • Doni0x's avatar
    Doni0x
    3 years ago

    I've done all of that. It happens without mods as well and after i uninstall and reinstalled the sims.

  • khitteh's avatar
    khitteh
    Seasoned Ace
    3 years ago
    @Doni0x wrote:

    I've done all of that. It happens without mods as well and after i uninstall and reinstalled the sims.

    Can you remove the mods/CC/localthumbcache.package file once again, then in this thread show a screenshot of your Documents\Electronic Arts\The Sims 4\mods folder and a screenshot showing contents of Documents\Electronic Arts\The Sims 4 folder.

    Just to check nothing is in there that shouldn't be or missing.

  • Doni0x's avatar
    Doni0x
    3 years ago

    here you go!

  • khitteh's avatar
    khitteh
    Seasoned Ace
    3 years ago

    Can you repair your game (again), check your security apps and okay ALL the game, EA, and Origin .exe files in case they're blocking writing to your folder, check you don't have Defender Controlled Folders set to on (turn it off if you do), then start a new game?

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