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How did you "try without mods"?
You should move the mods folder to your desktop and then follow all the steps described above.
If this does not help, do a factory reset of the game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA
@kreatoravimesYes I did all that. Atm I’m clearing cache files (don’t have any) and I already repaired my game (I know the drill). I only ever come here to report after I’ve done all this :P
also I had this issue even before I recently added mods. I only ever added mods to help fix issues in the game cuz well you know how EA is.
- 6 years ago@SweetVeggieAmai
But did you do the factory reset of the game folder? Files such as Options or other files in the game folder may be damaged and cause this error. Deleting the file cache is not enough in this case.- 5 years ago
I have the same issue, I cant access the change wardrobe option on the platforms. I've deleted all cache files and did a factory reset of the game folder, then repaired the game. I don't use mods. still doesn't work.
- 5 years ago
I am having the same issue now. I got my hair and makeup done but when I click on the wardrobe platform not a single option pops up. I did testingcheats true and reset the object, did not work. I deleted all the cache folders and spent hours waiting for origin to repair the entire game. I don't use mods or CC. No clue why this issue is happening
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