Forum Discussion

Veryemo7's avatar
Veryemo7
2 years ago

Sims 4 keeps crashing when I click on 'New game'

Hi! After I installed some CC for eyes and hair, my game crashes when I click on 'New game'. Whenever this happens, I get an error notification from the Sims Delivery. And for some reason, 'Enable Cu...
luthienrising's avatar
luthienrising
Hero+
2 years ago

@Veryemo7 Is this after you dragged the folder called "The Sims 4" from "Electronic Arts" to your desktop? Or were you putting things back?

Veryemo7's avatar
Veryemo7
2 years ago

I think I was putting things back

    • Veryemo7's avatar
      Veryemo7
      2 years ago

      Still crashes when the game loads.

      • luthienrising's avatar
        luthienrising
        Hero+
        2 years ago

        Okay. Here's a sequence for you to try:

        1. Back up your Saves, Mods, Tray, Screenshots, and Videos on your desktop, in case they aren't still there.
        2. Delete the folder Documents > Electronic Arts > The Sims 4
        3. In the EA App/Origin, repair the game files
        4. Start the game

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