Sims 4 Ladder Glitch

Question

Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? IDKWhat expansions, game packs, and stuff packs do you have installed? City Living, Tiny Living, Parenthood, Everyday clutter kit, Pastel pop kit, seasons, and much moreSteps: How can we find the bug ourselves? Using the one of the city living apartments and placing a platform with a ladderWhat happens when the bug occurs? The ladder turns half black and the sims can't climb itWhat do you expect to see? The ladder should not be black and the sims can climb the ladderHave you installed any customization with the game, e.g. Custom Content or Mods? YesDid this issue appear after a specific patch or change you made to your system? Neutral/Not Sure&nbsp;‌Hello. I want answers and help to my problem. I have playing the sims 4 for about 2 years now and have never come across this problem before. So I recently bought the pack City Living and I love it. One problem I came across is whenever I want to build a platform with a ladder in the 910 Medina Studios apartment, the ladder turns half black and the sims can't climb it. I have no idea what the problem is. I have found no answer to on the Internet anywhere.Here are all the ways I have tried to fix it but didn't work:- Removing the mods folder- Restarting the game-Repairing the game- Updating the game- Uninstalling and reinstalling the game- Starting a new game fileI have a picture of what it looks like here. Please can someone help me with this.

smileyfacegirl0 · Answer

@SheriGRI have tried without the Mods and localthumbcache.package file and it still doesn't work. For me this is only a problem in the city living 910 Medina Studios apartment which the walls height can't change in. I have also tried restarting the game, repairing the game, uninstalling and re installing the game and starting a new game file and nothing works.

smileyfacegirl0 · Answer

Thank you so much for all your help. And no I have no cc ladder or any cc. The only thing in the room is the platform and base game ladder. And here is a different link to the video. Hopeful this link works.

https://youtu.be/ZA6eEO2bDDA

sherigr · Answer

@SmileyFaceGirl04&nbsp;I have tested in my game and found that to have the basegame ladder place with 8 rungs this is the height the platform needs to be. I found that this only works in a room with medium or tall height walls. With either medium or tall height walls my test Sim was able to use the ladder to climb to the platform. Have you tested without your Mods and localthumbcache.package file? Directions in spoiler tag:Spoiler (Highlight to read)Try moving the Mods folder from your "The Sims 4" folder [Documents &gt; Electronic Arts &gt; The Sims 4]&nbsp;to your desktop (save it for reference) and delete&nbsp;the&nbsp;localthumbcache.package&nbsp;file in your “The Sims 4” folder. Then check in a new game save to see if this issue is still occurring. You can test without saving in order to identify which CC/Mods are causing the issue, then remove or add updated version(s) of the Mod/CC causing the issue.Try moving the Mods folder from your "The Sims 4" folder [Documents &gt; Electronic Arts &gt; The Sims 4]&nbsp;to your desktop (save it for reference) and delete&nbsp;the&nbsp;localthumbcache.package&nbsp;file in your “The Sims 4” folder. Then check in a new game save to see if this issue is still occurring. You can test without saving in order to identify which CC/Mods are causing the issue, then remove or add updated version(s) of the Mod/CC causing the issue.

sherigr · Answer

@Pick-a-boo_doo&nbsp;I apologize... you are correct, the behavior of the platform and latter is different in the apartment. Your description clarified for me and triggered my memory. I was able to reproduce what you were describing as follows:@SmileyFaceGirl04, when I went into the apartment you mentioned and built a platform against the wall in the manner you did, I found also (as&nbsp;@Pick-a-boo_doo&nbsp; mentioned) that the Sim would go up the ladder if I clicked 'go here' on the platform (which is also what I did in my test earlier today), but if I clicked the ladder and told her to climb up, she stood off to the side as your Sim did in the video - no blocked thought, but she did not climb.&nbsp;However, I then put something enticing up on the platform (what Sim doesn't want to play the game pad any time, any way possible?), and then she started to climb autonomously, but first climbed into the floor (down) then climbed up after climbing down a few steps.&nbsp;So, I tried an experiment. I made a platform that did not touch the wall on any side (keep at least one tile of space between the platform and the wall.) Then the Sim had no issue, and did not climb in any glitchy way.I remember experimenting when platforms first came out and seeing this issue in a home. Ever since then I have always made sure my platforms do not touch a wall. I also carefully play-test when I build with platforms to see if there is any issue for Sim use. Hope this helps.

pick-a-boo_doo · Answer

@SheriGR&nbsp;HiPlease don't worry about it.Rather, thank you for your further validation and suggestions.The behavior of climbing the ladder was exactly as you described. (I recorded it, but have no way of presenting it.)I was not playing when the step floor was introduced, so this new information was very helpful.Thank you again.@SmileyFaceGirl04&nbsp;As I mentioned in my previous post, it is your decision how to make the room. Now that you have provided new information, I think you have more options.I hope you enjoy playing the game.