@lunarrsims The Documents directory should never be on an external drive. If it's ever unplugged, or even if it's connected but receives a different drive letter, Windows could react badly if and when some process calls for accessing Documents. And I believe your current issue is a (relatively mild) example: Sims 4 isn't able to access Documents on the external, for whatever reason, and so is defaulting to using the Public Documents folder.
Step one here is to revert the location of Documents to your internal drive. Change it back to this:
C:\Users\[your username]\Documents
with your actual username substituted in. You can use the same method you did to move Documents to the external. If that doesn't work, try this one instead:
https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720
Next, please try to create the symbolic link again, using Crinrict's tutorial, and if it doesn't work, please post a screenshot of the Command Prompt window showing the command you used and the result.