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uuuuuu23's avatar
uuuuuu23
Seasoned Newcomer
2 days ago

Sims 4 sends me back to the EA app when I try to launch

When I try to launch the Sims 4 from the desktop or the EA app it doesn't open and just takes me back to the EA app. I have cleared the sims 4 cache and the EA cache. I removed my Mods folder and still had the same issue.

I then moved the Sims 4 from the Electronic Arts folder to the desktop and I was able to start a news save. However when I tried to add my mods to the new folder in documents it stopped working again. I ran a Dxdiag and it said there were no issues but I've attached it just in case. 

Is there anything else I can do? Have i done something wrong?

mods

4 Replies

  • zvianne's avatar
    zvianne
    Rising Newcomer
    2 days ago

    Hello! This is my problem too. Hope they will help us

  • uuuuuu23's avatar
    uuuuuu23
    Seasoned Newcomer
    2 days ago

    I've solved the problem. I went through my mods folder and took some things out and it was some high school posters cc that I don't even use causing the problem. I think I did also need to create a clean user folder because before I did that removing the mods folder didn't do anything. 

    The EA app then got stuck in preparing game which I solved by ending all of the EA tasks in task manager. Now I've transferred all of my saves and mods and my tray to the new folder and everything is working fine.

  • zvianne's avatar
    zvianne
    Rising Newcomer
    18 hours ago

    Is there a faster way to check which cc is causing the problem? I have a lot of cc and I dont know which one to remove T_T

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