Forum Discussion

Seasoned Novice

3 years ago

Sims Game keeps crashing

Hi. My sims game constantly been crashing since yesterday evening it was doing just fine earlier yesterday morning but all of a sudden it started crashing. Also it only crashes out when I play the household that I’ve been playing and it load perfectly fine until it gets ready to come on then it glitches and freezes and all of sudden it exits the screen but when I play another household it was working just fine. Can someone please give me advice on what to do to fix my game

7 Replies

crinrict
Hero+
3 years ago
@MariMonay98 What platform are you playing on ? Mods/CC in your game ?
MariMonay98
Seasoned Novice
3 years ago
@crinrict I am on a windows pc and yes I do
crinrict
Hero+
3 years ago
@MariMonay98 Have you tested without them to make sure it's not an outdated mod ?
MariMonay98
Seasoned Novice
3 years ago
@crinrict Yes and it works fine but I’m confused because I had mods on another household that I have in my sims world and it was working just fine as well but the household I always play just keep glitching and exiting out
crinrict
Hero+
3 years ago
@MariMonay98 50/50

Custom content and mods can get outdated with patches. If it works when you remove your mods folder, then one or more mods/cc is no longer compatible with the game and you have to find those.

Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content to find the culprit
MariMonay98
Seasoned Novice
3 years ago
@crinrict Okay so I deleted the mods and it’s still doing the same thing I think it’s something wrong with my saves because when I go to the sims resuming screen my recent sims save isn’t pulling up and it’s also not in the “load game” section it keeps pulling up another household sims that I played way in the beginning and no longer play now. So what I did at first was delete the recent save and use an older save from the same household that I’m having problems with and it pulled up which caused me to lose a little progress from that household but now it crashed again and when I reloaded the game after the crash it’s pulling up the household I played way in the beginning meaning the household that I’m having trouble with is no longer pulling up anymore
crinrict
Hero+
3 years ago
@MariMonay98 Do you have any LastCrash files in your documents folder ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)