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@tash163 I made a quick test. Started a new game, created a random Sim but I don't have this issue.
I don't know whats wrong in your game 🤔
In the last time many people had Problems installing AddOns because the EA App installs some files in Delta folder and not directly in Sims 4 folder. Maybe your issue has something todo with that.
Open your EA App, klick the 3 Lines on Top left corner, navigate to "Help", then "Restore" and select "Clear Cache".
After that, let the EA App repair the Game and test again.
- 3 years ago
Thank you, I'll give that a try tomorrow. 🙂
- 3 years ago@666_Carbide_666 Unfortunately it didn't work. Still blank.
- puzzlezaddict3 years agoHero+
@tash163 Since repairing didn't work, please do a clean uninstall and reinstall of Sims 4, and the EA App while you're at it. Start with Sims 4:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games. Before actually installing Sims 4, please disable your antivirus if you use a third-party app, and launch the game once before reenabling the antivirus. You can set exceptions for TS4_x64.exe and EADesktop.exe after testing.
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