Ideas

PolyananaStick's avatar
PolyananaStick
New Spectator
28 days ago

A persistent and long-standing problem with the Gallery on PS4

For more than half a year now, I haven't been able to upload a single lot I've made to the Gallery or library. And this is NOT related to my account, because I have two of them and the second one has the same problem! And since I play on PlayStation, I don't use any CC. 

This is really affecting the game and my mood when I'm playing. I'm less and less willing to open this game at all.

I reinstalled the game and logged back into my account, tried all the advice I found, but it didn't change anything. So I have serious conjecture that this is a general the Sims 4 problem. I don't know, maybe something with the servers.

I appeal to the administration or developers: please do something and fix this bug because I use The Sims mainly for construction! And otherwise I'll just lose the whole point of the game! 

Thank you <3

2 Comments

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi PolyananaStick​ 

    What happening exactly when you try to upload to the Gallery? Are you seeing a "server error" message? 

  • PolyananaStick's avatar
    PolyananaStick
    New Spectator
    22 days ago

    Hi,

    Exactly! It says that there is an error of processing this Gallery's request and I need to try later 🤧

    I've been researching and noticed that last time I was able to upload smth to the Gallery was in March 2023.

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