All login event items gone

Question

I recently transferred my data from my PS4 to my PS5, and after I logged onto the sims I found that my rewards from both the reapers rewards event, the cozy celebrations event, and the blast from the past event were gone.

its0nlybran · Answer

Hello! I recently had to delete/restart my PS5 I redownloaded all of my packs but the blast from the past rewards isn’t popping up in CAS or in the build/buy items? Is there anyway way I can retrieve them again since it was connected to my EA account?

EDIT: I just realized my grim reaper & cozy event rewards missing as well!

grimmistired · Answer

I'm having the same issue, the data didn't transfer I guess. Not sure how to fix it

ea_solaire · Answer

Hi CashusK110​ grimmistired​ its0nlyBran​&nbsp;
Please check that your PlayStation is fully connected to the PSN, and that your EA account is correctly linked with your console. From the main menu of The Sims, head to Game Options-&gt; Other and select the option there to link your EA account.&nbsp;

its0nlybran · Answer

HiEA_Solaire​ hope all is well. And this is how it looks in my end. My WiFi is on &amp; everytime I log into the game it says connection is required but I’m connected to my wifi?&nbsp;&nbsp;&nbsp;

ea_solaire · Answer

its0nlyBran​&nbsp;
That specific error is currently being tracked in the open thread here: Connection is Required error&nbsp;
Please be sure to add your information into that current thread to help us track this further. Thank you!&nbsp;