Connection is Required error
I downloaded the new update today on my PS5 and it keeps saying to login to my EA account to use online features. My Internet is working fine so this has to be an EA issue. Is there a way to fix this? Also, my Sims on my home screen have been stripped of their clothes and my female Sim no longer looks pregnant. I'm scared to fully load into my save. Help, what do I do?
[PS4/XB1] Updating Graphics Settings Message
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.2300 What expansions, game packs, and stuff packs do you have installed? Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves? It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs? In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says "We are updating your graphics settings so that you can continue to enjoy playing The Sims 4". What do you expect to see? If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly. I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed. I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly. I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households. Edit by PoptartJuniper: Added tags, adjusted title.
Settings and online Gallery
I play on ps5, I had recently just wiped my whole system to factory settings and deleted all saves and such (horrible I know..) because it seemed my game has nothing but issues and potentially corrupt files. Well I just downloaded everything fresh and new, but now trying to play TS4 I am unable to access the online gallery or even maxis gallery.. I also cannot access some settings in game options, like environmental settings, pack settings, even gameplay settings. I have nearly all the game packs(not including kits) for the game and they all are downloaded(including kits). I even checked if the game needed an update. I've tried restoring licenses, powering down my system and turning it on, deleting and re-downloading the whole game and all saved data again. Absolutely nothing seems to be working. Im not sure if my system may be corrupted and causing issues with server connections but my internet is Absolutely perfect too(meaning i did a internet test). I even thought maybe it was my extended storage so I wiped that clean too...(thats where TS4 was stored originally). I even tried playing with my sims disk inserted and without(i have the disk version and the console store version. They basically count as the same version no matter which i use.)
