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LilithKitty's avatar
LilithKitty
Seasoned Rookie
4 months ago
Solved

Connection issue

So since last update I have been coming across this issue. I don't know if it's just me or what. I'm playing on a PS4 pro, full net connection and this happens. See pics....
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Heya LilithKitty 

First let's check that you have Online Social Features Access enabled in your game settings. From the main menu, head to Game Options-> Other and be sure that box is checked. 

  • LilithKitty's avatar
    LilithKitty
    Seasoned Rookie
    4 months ago

    I do have that box checked. My EA account is connected to my PlayStation account. Everything works smoothly one second then I have no access to online features. I did go so far as to restart my games and console to see if that helped but it happened again.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      4 months ago

      LilithKitty 

      Thanks, let's try the following as well:

      • LilithKitty's avatar
        LilithKitty
        Seasoned Rookie
        4 months ago

        So I did everything on this list, and hopefully something worked along the way. I've been able to play with no issues and got the free delivery today with no problems. So thank you and I hope this means this discussion can be closed 🤞🏼

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