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Seasoned Newcomer

Re: Deck the Palms event missing in-game and can't claim rewards

So I recently started playing the sims 4 again and there should be a log-in event. But it's not starting... I'm playing on console(xbox one) so mod use isn't the cause,tried starting a new save game logged in/played for 3 days in a row noting happened,deleted and re-installed the started logging in for the last 2 days now still nothing,my EA account is linked since 2024... I don't know what to do... It's the first time this happened and now for the first time I will miss out on the event rewards, I'm absolutely gutted! I pre order package just so I have access to all items and now I won't have access to all items just because this event doesn't want to trigger :'(

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thecharsims
New Ace
2 months ago
Are you actually clicking on the event itself? You don’t have to play the game to unlock the reward. You just have to log in daily. I started the reward event right from the game menu. I didn’t play at all on most days when I loaded the game up and I started this event about a week ago. I play on PC though.