Forum Discussion

XHailTheStormsX's avatar
XHailTheStormsX
Rising Newcomer
7 days ago

Exiting Build Mode

I play the sims 4 on xbox. whenever I exit built mode, it hides my UI fully and makes it so I can’t actually play the game without restarting the game. i’ve tried just exiting or going into manage worlds to try and correct it, but I get a blank black/white screen instead. this has been only a recent thing, but happens almost every time I exit build mode.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hello,

    Are you seeing this on a new save file as well?

    Let's try the following:

      • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
      • Unplug the console's power cable. Wait 10 seconds.
      • Important Be sure to wait at least 10 seconds. This step resets the power supply.
      • Plug the console power cable back in.
      • Press the Xbox button on your console to turn it on. 
    • Make sure your game is up to date.
      To set your console to automatically receive updates:
      • Press the Xbox button to open the guide.
      • Select System > Settings > System > Updates & downloads.
      • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.
    • Make sure your Console system software is up to date.

    • Uninstall and Reinstall the game:
    • Uninstall
      • Press the Xbox button to open the guide, then select My games & apps > See all > Games.
      • Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.
    • Reinstall
      • You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
      • DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,165 PostsLatest Activity: 3 hours ago