Forum Discussion

XxXFoxEXxX's avatar
XxXFoxEXxX
New Scout
4 months ago

Help!!

I'm on ps5 I can't load lovestruck world it's just a white screen and loading green ring it has the UI bar at the top and I can press start but it doesn't do anything I have to reload my whole game a...
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Heya XxXFoxEXxX​ 

Let's try the following:

Turn off Your system completely, let it sit for a few minutes and power it back on.

Check that your game is fully updated:

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.
  • Restart the Console completely.

Make sure your console system software is up to date. 

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation.

Having issues with a system software update? Follow these guides:

Uninstall and Reinstall the game:

  • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
  • Select a game or application.
  • Set check marks beside the data you wish to delete or Select All.
  • Select Delete > then OK to confirm your decision.

 

If these steps don't help, please attach a screenshot to your post of what exactly you're seeing. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,761 PostsLatest Activity: 7 hours ago