High school add on

I have the same issue but it's 3 of my packs not just one

Hi CpKr109​ & geekette99​ 

It sounds like your DLC isn't fully installed to your console, please try the following steps:

• Restore the licenses on your console 
• Go to your Game Library 
• Scroll to Your Collection
• Select The Sims 4
• Scroll down to Add-Ons and locate your DLC here
• Select the DLC in this list and select Install
• When the download finishes, let your new content install and restart The Sims