I can’t go up a floor
I was playing the Sims 5 on my PlayStation five when I went down a level and then when I tried to go up, it would not let me. I tried to in build mode and it still doesn’t work. I tried resetting my ...
Forum Discussion
The button just doesn’t respond I have tried it on other saves and lots I know nothing is wrong with the controller because the button works fine in other games
EA_SolaireCommunity Manager
Thanks for the details, let's try the following steps:
Turn off Your system completely, let it sit for a few minutes and power it back on.
Check that your game is fully updated:
- Go to the PlayStation home screen.
- Highlight the game you're playing and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
- Restart the Console completely.
Make sure your console system software is up to date.
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation.
Having issues with a system software update? Follow these guides:
Uninstall and Reinstall the game:
- Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
- Select a game or application.
- Set check marks beside the data you wish to delete or Select All.
- Select Delete > then OK to confirm your decision.
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