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2ysa3zwmhztc's avatar
2ysa3zwmhztc
Rising Newcomer
2 months ago

I can’t go up a floor

I was playing the Sims 5 on my PlayStation five when I went down a level and then when I tried to go up, it would not let me. I tried to in build mode and it still doesn’t work. I tried resetting my ...
playstation
2ysa3zwmhztc's avatar
2ysa3zwmhztc
Rising Newcomer
9 days ago

The button just doesn’t respond I have tried it on other saves and lots I know nothing is wrong with the controller because the button works fine in other games 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    2ysa3zwmhztc​ 

    Thanks for the details, let's try the following steps:

    Turn off Your system completely, let it sit for a few minutes and power it back on.

    Check that your game is fully updated:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    Having issues with a system software update? Follow these guides:

    Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

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