Lots and sims, active but frozen.

I’m unsure if this is happening to anyone else, but with the most recent update to the sims for bugs and glitches. It has introduced a new bug. Rather than almost blocking or being able to access the gallery for downloading lots, tattoos sims etc; my game almost freezes but remains active. It’s hard to explain, for example when I try to download a sims from the gallery it keeps me stuck on the viewing page for said sims but I can still hear the unwanted sims making the usual in game CAS noises. Basically tells me the game hasn’t crashed, it’s more keeping me locked in place in the viewing page. This personally wouldn’t be a problem but I am unable to leave the viewing page. It keeps me locked in place. So I have to completely shut down the game, I’ve tried everything. Downloading sims offline from my own personally gallery, I’ve reset my console, I’ve turned off the game. Nothing. At times it feels like a gamble. Either it will allow me to download said sim or keep me locked in the viewing page. At this point with updates it resolves one issue to introduce another. I beg, please correct this.