Masters calling event

I am connected to the Internet and I cannot claim any of my rewards from playing this event. I need help. It keeps telling me that I have to be online when I know for a fact that I keep testing my Internet connection and it’s saying that I am online I have no mods no Ccs I’m a console player. Can somebody please help me? I don’t wanna lose out other rewards from this event because I have worked hard to get them and now I can’t even claim them.