Missing packs
I’ve logged onto sims 4 after not using it for nearly a year and two of my packs have disappeared im not happy i either want a FULL refund or my packs back with something for free because I’ve never ...
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EA_Solaire
Community Manager
Community ManagerWhat platform are you playing on, which packs specifically are you missing, and where did you originally purchase those packs?
hi, sorry to butt in but I'm having the exact same problem on xbox - haven't played in a while, but now my Vampires and Realm of Magic packs are prompting me to "purchase", unlike the rest of my installed packs. I've never had problems with either of these, the former in particular something I have used in every game. Thank you :)
- EA_Solaire
Hey there r6meo71ao2ot
First please check that all your content is fully installed with these steps:
- Highlight The Sims on the dashboard
- Press the Menu button on the controller
- Select "Manage Games and Add-ons"
- You should see an option here to "Install" your DLC
Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.
If you're still having issues then, please let me know!
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