Forum Discussion

Seasoned Newcomer

4 days ago

Solved

My packs are missing

Back in 2023 to 2024 I bought the packs Cats and Dogs, My first pet, Seasons, Vampires, High school years, Cottage living, Island living, Outdoor Retreat, Spooky, Little campers kit, laundry day and ...

xbox

EA_Solaire
4 days ago
Heya RosyPepper

Were you previously game-sharing these packs? If they're showing as unowned through the app store, it sounds like you may be logging into a different Xbox account.

Please look over the transaction history for your Xbox here, if the packs aren't showing, then you'd need to either re-enable game-sharing or login to the Xbox account that originally purchased these packs.

EA_Solaire

Community Manager

4 days ago

Heya RosyPepper

Were you previously game-sharing these packs? If they're showing as unowned through the app store, it sounds like you may be logging into a different Xbox account.

Please look over the transaction history for your Xbox here, if the packs aren't showing, then you'd need to either re-enable game-sharing or login to the Xbox account that originally purchased these packs.