[NCQE] Nature's calling event won't trigger

Have played sims on and off for years, I own many dlcs and never had any issues. I bought the preorder for the new enchanted pack and I’m not sure if that was a requirement for the event but either way I have it. I have not been able to get the event to show up no matter what I’ve done. I’ve restarted, shut down,  and reinstalled the game and add ons, in different combinations. I’ve tried updating, I don’t even HAVE mods as I am on an Xbox console and have never used mods, nor do I download from the maxis library so I don’t even have that extra content. I’ve tried activating it from live, from the main menu. I have tried everything, I have checked serveral forums and I’m not the only one with this issue, but I have tried every single way that has been suggested (restarting, reinstalling, etc) but there is still no event and I would really really like to participate, if someone can please help me fix this issue, and not just send me to the same failing list of solutions I would be beyond grateful